Prompt: You work for PolicyPlan Insurance Services; a 120-employee insurance claims processor based in Milwaukee. PolicyPlans has engaged Midwest Sparkleen for interior and exterior cleaning for the past five years. Midwest Sparkleen did exemplary work for the first four years, but after a change of ownership last year, the level of service has plummeted.
Offices are no longer cleaned thoroughly, you’ve had to call the company at least six times to remind them to take care of spills and other messes that they’re supposed to address routinely, and they’ve left toxic cleaning chemicals in a public hallway on several occasions. You have spoken with the new owner about your concerns twice in the past three months, but his assurances that service would improve have not resulted in any noticeable improvements. When the evening cleaning crew forgot to lock the lobby door last Thursday – leaving your entire facility vulnerable to theft from midnight to 8 AM Friday morning – that was the last straw.
Write a letter to Jason Allred, owner and CEO of Midwest Sparkleen, 4000 South Howell Avenue, Milwaukee, Wisconsin, 53207, telling him that PolicyPlan will not be renewing its annual cleaning contract with Midwest Sparkleen when the current cleaning contract expires at the end of December. Cite the examples identified above, and keep the tone of your letter professional.
Note: I expect you to follow the basic requirements of a standard letter for this message. Pages A-2 through A-8 explain letter parts and formatting. Please review chapter 9 in your textbook carefully when preparing this letter.
You will need to decide between the direct and indirect approach, and craft your letter appropriately. There are additional samples linked on the Prezi posted in Week 8.
Your letter will be out of 10 possible points with the approximate breakdown:
60% Content
20% Format
20% Grammar, Spelling, Punctuation
Due Date: No later than 5PM on Fri. 3/9
(To be submitted as an attached .doc/.rtf/.pdf file via email to dean.blumberg@hgtc.edu–if you’ve got questions, just ask!)