Dear Student,

Your company, Teaching Made Easy, produces and distributes packets of business writing lectures and assignments to instructors.  As an instructor, I had ordered a lecture series on writing routine messages.  I’m a bit upset because it’s been three weeks and I still haven’t received what I ordered.  I contacted the post office and they said they never received the package.  This has left me severely inconvenienced, as I have not been able to teach appropriately, and my students are quickly becoming frustrated with me.  I’d really appreciate if somebody somewhere would do something about this.  I’m afraid I’ll get fired if something doesn’t change quickly!

Dean Blumberg

PS: I expect you to follow the basic requirements of email responses.  Pages 179-182 in your textbook have excellent examples and advice regarding email.  And, by the way, this is a complaint letter and you’re at fault (see chapter 8).

Email will be graded out of 10 possible points with the approximate breakdown:

60% Content

20% Format

20% Grammar, Spelling, Punctuation

Due Date: No later than the start of class on Mon. 3/5

(To be submitted via email to dean.blumberg@hgtc.edu)